Reservations & Payments

Thank you for deciding to book your trip with us.  The following text explains the steps in our trip reservation process.

FIRST

The first steps of the reservation process depends on whether you want to sign up for one of the “standard trips” offered on our website or whether you want a custom trip specially designed for you and your group.

FOR STANDARD TRIPS – trips that are exactly as seen on our website

1. “BOOK” THE TRIP

From the specific page of the trip you want to book, go to the yellow/orange box showing the trip price to the right side of the trip page, and enter your details in the section “Book this trip”.  The next steps will give you secure payment options to pay a deposit or make a full 1-time payment if the start date is within 60 days. You will also be given the option to just book the trip and pay later.

2. PAY A DEPOSIT OR FULL PAYMENT

To guarantee the reservation for your trip, we require a deposit payment. Our booking system offers secure payment by credit card (Visa, Mastercard or American Express) or PayPal. We also provide our bank details if you prefer to make a bank transfer.

For Standard Trips, the deposit amount is 30% of the total trip price, calculated automatically by our booking engine.

3. COMPLETE your reservation  using this form: Standard Trip Reservation Form

FOR CUSTOM or BESPOKE TRIPS – specially designed by us for you

1. REQUEST a trip via email or by using one of these 2 forms:

• Request a Custom  Adventure Trip form (for Hiking & Adventure Trips)
• Request a Custom Camino Trip form (for Camino de Santiago Trips).

2. We communicate with you via email and/or by telephone to work out the details of your trip. Once everything is clear, we’ll send you a written proposal by email containing a detailed itinerary, prices & inclusions and your requested dates. Once you agree to our proposal, we are ready for the next steps:

3. PAY A DEPOSIT

To guarantee the reservation for your trip, we require a deposit payment. Our booking system offers secure payment by credit card (Visa, Mastercard or American Express) or PayPal. We also provide our bank details if you prefer to make a bank transfer. The following deposit amounts apply:

For Custom Trips, the deposit amount is 300 euros per person or 30% of the total trip price, whichever amount is greater. Go to Pay for your Custom Trip here, or in the footer menu of this website, with instructions and links to our secure payment options.

In the case of booking a trip less than 60 days prior to start date, see “Late Bookings” below…

4. COMPLETE YOUR RESERVATION using the following form: Custom Trip Reservation Form. 

THEN

WE CONFIRM YOUR RESERVATION

Standard Self-Guided Trips

1. The reservation form includes a request for alternate dates in case your preferred dates are not available.
2. After we receive your payment and reservation form we will check availability on your preferred dates.
3. If they are available, we will send you a confirmation by email.
4. If not, we will email you with available alternate dates.
5. We’ll work with you to book the trip on the best available dates.
6. If this results in any significant price change we will advise you before finalizing your reservation so that  you will have final approval to go ahead or not.
7. We’ll confirm the dates and final price & balance amount due.
8. You receive items 3, 4 & 5 as described below.

Standard Guided Trips on scheduled dates AND ALL Custom/Bespoke Trips (guided & self-guided)

After we have received your reservation form and your deposit (or full payment if applicable) you will receive the following information by email:

1. a confirmation of your booking
2. the remaining balance amount due for the trip, unless you made a 1-time full payment
3. a copy of our Liability Release Form to be filled in and returned to us by the time of payment of the final balance
4. general information on travel in Spain, specific details on how our trips work, and a suggested packing list
5. a request that you provide us with proof of travel insurance to cover your time on our trip. This is NOT optional and we cannot accept trip participants with no travel insurance. For more details please see our General Terms and Conditions.

FINALLY

PAY THE REMAINING BALANCE DUE FOR YOUR TRIP

By 60 days before the start date of the tour. The same payment options as for the deposit will be available.

AFTER WE RECEIVE YOUR BALANCE PAYMENT

By 30 days prior to your trip departure date, we will e-mail you:

• hotel contact details
• daily route notes (self-guided trips on the Camino de Santiago)
• hiking route summary (self-guided hiking trips in mountain areas) to help in your planning
• final updated version of your itinerary (if any changes have been made)
• Day 1 meeting information (guided trips)

NOTE: for self-guided trips in mountain (not Camino) areas, we will send detailed daily route notes and topographic maps by courier to your 1st night’s hotel or other location in Spain as you request. We do not send physical packets overseas.

Late Bookings
In the case of booking less than 60 days prior to start date, instead of a deposit, we will require a full 1-time payment of the entire tour cost.  Just check the box for “full 1-time payment” on the reservation form

Terms And Conditions
Our cancellation & refund policy can be seen in Iberian Adventures General Information and Conditions

Questions?
If you have any questions, please consult our FAQ’s. If you don’t find the answer you’re looking for, don’t hesitate to contact us.