General Terms & Conditions
Iberian Adventures activity holidays are operated by ONATURA, a licensed Spanish travel agency with Operating License C.C.A. 327 (issued by the autonomous community of Aragon and registered to Coral Cultura y Aventura SL).
Iberian Adventures is a registered name belonging to Coral Cultura y Aventura, S.L., a Spanish limited partnership with fiscal number B05185566 and in compliance with all legal, financial and insurance requirements under Spanish Law and regulations.
Scheduled multi-day group tours are limited to persons 18 years of age or older, or 14 years and older if accompanied by a parent or guardian. Family groups with children younger than 14 years may book a private customized version of any of our tours.
Tour members must be in good physical and mental health. Physical disabilities requiring special attention or treatment must be disclosed to Iberian Adventures / Coral Cultura y Aventura, S.L. when a reservation is made.
Iberian Adventures / Coral Cultura y Aventura, S.L. reserves the right to refuse any person whose condition may be a hazard to themselves or others.
3. Reservations & Payments
The following shall apply to reservation or booking of any of our tours
3.1. In order to notify us of your intent to reserve and provide us with a reference to facilitate the booking process, you must first complete and submit one of our on-line reservation forms. On receipt of the reservation form, a representative from Iberian Adventures / Coral Cultura y Aventura, S.L. will advise you on how to make payment of the deposit, or full payment, should the latter apply (see point 3.2 below).
3.2 A deposit of 300 EUROS plus applicable bank or PayPal fees per person is required to reserve a place on any given tour with the outstanding balance to be paid 60 days before tour starting date. Full payment is required to secure reservations made less than 60 days before tour starting date.
3.3 Payment should be made via PayPal or by electronic bank transfer to the accounts as described by your Iberian Adventures’ representative.
3.4 We can confirm your reservation once we have received both the deposit and the reservation form. At that time, we will send you a receipt of payment via e-mail, detailing the total cost of the tour, the amount paid and, where necessary, how much remains to be paid and the deadline for such payment. This confirmation email will also include as an attachment a Release and Assumption of Risk form (Liability Waiver), which must be signed and returned in order to finalize the reservation process.
3.5 A contract shall come into effect between you and us upon receipt by us of the relevant deposit or, in the case of a late booking, upon full payment of full payment of the tour price.
3.6 On receipt of full payment we will send an e-mail confirming receipt of payment together with a hotel contact list for your itinerary.
4. Late bookings
You may book a tour at any time less than 60 days before departure, without extra charges, on the understanding that confirmation will be subject to availability. Payments for late bookings must be made in full and should by paid by electronic bank transfer. However, we recommend that you book your holiday well in advance to help ensure you get your preferred holiday arrangements.
5. Cancellations, Alterations & Modifications and Refunds
5.1 Any cancellation must be notified to us in writing, and will only be effective upon receipt by us. Cancellation fees are according to the following schedule of when your notification is received by us:
More than 90 days before the holiday commencement date: 100€ per person.
89 – 61 days before the holiday commencement date, 150€ per person
60 – 45 days before the holiday commencement date, 35% of full cost of the trip;
44 – 30 days before the holiday commencement date, 50% of full cost of the trip;
29 – 15 days before the holiday commencement date, 75% of full cost of the trip;
Less than 14 days before the holiday commencement date, 100% of full cost of the trip;
No refund is available for late arrival / early departure / unused portion of a tour.
Depending on the reasons for your cancellation, you should be able to reclaim these cancellation charges from your insurance company if you have taken out travel insurance. All of the above are also subject to applicable bank transfer fees, in other words, Iberian Adventures / Coral Cultura y Aventura, S.L. will retain the cancellation charge amount stated above, then transfer the remainder back to a bank account of your preference, but with all applicable bank transfer fees to be subtracted from said remainder.
5.2 Iberian Adventures / Coral Cultura y Aventura, S.L. reserves the right to cancel a tour at any time for any reason prior to departure and in such case will refund in full any payment of the tour price made by the participant.
Iberian Adventures / Coral Cultura y Aventura, S.L. is not responsible for penalties incurred due to the purchase of non-refundable airline tickets.
The quoted price represents a package price for the services offered and an itemization of individual components will not be rendered under any circumstances.
5.3 If you wish to alter your booking (eg: switch to a different tour or change dates, accommodations or activities arranged on a custom basis), we will use all our reasonable efforts to comply with your request, however you will be obliged to pay for any additional expenses that are incurred as a result (eg: cancellation fees payable to hotels and/or other suppliers). In addition, we may charge, at our discretion, an amendment fee of up to a maximum of 60 EUROS per person to cover the necessary administration costs incurred. If you decide to change your holiday in any way once it has commenced, we accept no liability for any loss, damage or additional expense and we cannot guarantee a refund of any costs already paid by you.
5.4 In case of a shortage of participants, Iberian Adventures / Coral Cultura y Aventura, S.L. reserves the right to substitute a comparable tour package, and will issue a refund, if applicable, equal to the difference in the tour package prices. If no comparable tours are available, we reserve the right to cancel the tour subject to the conditions of section 5.2. Iberian Adventures / Coral Cultura y Aventura, S.L. also reserves the right to modify itineraries, order and content of activities due to local conditions, weather or other reasons. Iberian Adventures / Coral Cultura y Aventura, S.L. reserves the right to modify scheduled or advertised accommodations due to local circumstances – in this event, we will make every reasonable effort to substitute accommodations of comparable quality, as determined by us. In the event that we can only locate substitute accommodations of a significantly lower level of quality, as determined by us, we will issue refunds of monies equal to differences in room rates between original and replacement accommodations.
6. Responsibilities, “Force Majeure”, & Assumption of Risk
- As a trip member, you have a responsibility to other tour members and Iberian Adventures / Coral Cultura y Aventura, S.L. This includes:
- Getting to the tour starting point on time
- Selecting a trip appropriate to your physical ability and interests, and being in good enough health to fully participate in the trip
- Preparing for the trip by reading all pre-departure information sent to you by Iberian Adventures / Coral Cultura y Aventura, S.L. and bringing with you appropriate clothing and equipment.
- Acting in an appropriate and respectful manner in accordance with the customs and laws of Spain.
Tour participants must recognize that, during any of these tours, certain risks and dangers may occur including, but not limited to, the hazards of such activities as bicycling, and walking and hiking along road, paths and open terrain; the possibility that accidents and illness may occur, or that the forces of nature and transportation modes may cause inconveniences, delays and/or cancellations. Tour participants are completely responsible for their individual wellness, well-being and physical fitness before and during the tour.
Iberian Adventures / Coral Cultura y Aventura, S.L. reserves the right to accept or decline continued participation of any tour participant at any time, if, in the judgement of the tour leader/guide, said participant’s behaviour is causing unreasonable disturbance or harm to tour leader/guide or other tour participants. In such cases, Iberian Adventures / Coral Cultura y Aventura, S.L. ‘s liability is limited to the actual cost of the unused services, to be determined according to reasonable criteria by Iberian Adventures / Coral Cultura y Aventura, S.L.
We regret Iberian Adventures / Coral Cultura y Aventura, S.L. cannot accept liability or pay any compensation for loss or damage of personal effects, or any injury or loss during the trip due to ‘force majeure’, or where the performance of our contractual obligations is prevented or affected by ‘force majeure’. In these booking conditions, ‘force majeure’ means any event which we or the suppliers of any of our services in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, fire, floods, adverse weather conditions, and all similar events outside our control.
Similarly, under no circumstances does Iberian Adventures / Coral Cultura y Aventura, S.L. accept any responsibility or liability for any loss or damage of personal effects or for any injury or loss during the trip, ‘force majeure’ notwithstanding, due to other acts or incidents beyond its ability to control, such as behavior of tour customers, actions of transport providers, activity organizers, or any other service suppliers, thefts and dangers incident to land travel.
In view of the above, we require that all clients provide proof of having appropriate travel and personal insurance cover, including accident insurance. We recommend that your coverage also include trip cancellation.
The tour price covers planning, operating and handling fees and expenses from specified tour starting point to specified tour ending point. All prices are listed in EUROS, and are subject to periodic adjustments due to increases in the rates of our service providers (hotels, transport, etc.). However, once a deposit has been paid, the tour price is guaranteed. All prices listed are per person, based on double or single occupancy.
If single participants wish, we will do our best to assign them a roommate of the same gender, so as to take advantage of the double room rate. If no acceptable roommate is available by tour confirmation date, the single occupancy rate will apply.
Included in Tour Price on Guided Tours
- Meeting at tour starting point and subsequent accompaniment throughout the tour to tour ending point, by an English-speaking Iberian Adventures / Coral Cultura y Aventura, S.L. representative/guide/leader.
- All ground transportation to and from accommodation and tour activities as per itinerary between tour starting and ending point.
- Accommodation fees, taxes, service charges.
- Meals as stipulated in each tour package.
- Entrance charges necessary for museums and other organized activities as specified in tour itinerary
Included in Tour Price on Self-Guided Tours
- Accommodation fees, taxes, service charges
- Meals as stipulated in each tour package
- Telephone number of an English-speaking Iberian Adventures / Coral Cultura y Aventura, S.L. representative/guide
- Transfer of luggage from one accommodation to the next, as per itinerary between tour starting and ending point.
- Ground transportation to and from accommodation and tour activities as described on your itinerary.
- Detailed route notes and maps
Not Included in Tour Price
- Airfare to and from Spain.
- Transport to tour starting point and onward from tour ending point (unless arranged and paid for in advance).
- Personal car rental.
- Airport taxes, departure fees.
- Laundry service.
- Phone calls, faxes.
- Personal bar bills, or items consumed via room service or from hotel minibar refrigerators.
- Entrance charges for any museums or other organized activities which are not specified as included costs in tour itinerary
- Charge for issuance of pilgrim’s “credentials” – on Pilgrim’s Way tours – usually about 3 euros.
- Any charges in excess of those covered by the prepaid packages.
9. Documentation Requirements
It is the participant’s sole responsibility to ascertain whether visa(s) are required for entry into Spain and to acquire such visa(s) and/or other travel authorization from the proper authorities prior to departure.
10. Equipment and Luggage
Our support vehicle will transport luggage on scheduled days throughout the trip itinerary. Luggage is limited to one medium or two smaller bags per person. You will be responsible for carrying your own bag to and from any support vehicles and your hotel room. Trip leaders & guides, if provided on your trip, will supervise the loading of luggage into the support vehicle.
All participants on walking and hiking tours are advised to bring appropriate footwear. Please make sure these boots have been properly worn in before the trip. All participants must bring a daypack/rucksack or large fanny pack to carry daily essentials. For further information, please download our suggested clothing and equipment packing list on our website in the “Trip Preparation, Clothing & Gear” section of our website.
11.Travel and Preparation Information provided by Iberian Adventures
Any information given by Iberian Adventures in regard to visas, vaccinations, climate, clothing, special equipment, topography, etc., is done so in good faith and without responsibility on our part.
We do not expect and certainly do not want dissatisfied customers, but in the event that you are not entirely satisfied with the service offered, you should notify us in the first instance. That will enable us to put matters right as quickly as possible. If the problem cannot be resolved during the holiday period, the client should contact us in writing within 14 days of returning from holiday and we will do our utmost to resolve the matter.
13. Law & Jurisdiction
These conditions and terms of contract and all matters arising therefrom are subject to Spanish Law and to the exclusive jurisdiction of the Spanish courts.